QUALIFICATIONS SUMMARY

Highly-successful results-oriented degreed engineer, with 26+ years experience, specializing in documentation and training projects on a contract/consulting basis over the last 14 years. Consistently high-quality contributions to publications, software development, engineering, and marketing teams achieving challenging goals, where enthusiasm, commitment to excellence, exemplary communication skills, writing talent, technical knowledge, problem-solving ability, and project management expertise are valuable assets.

EXPERTISE AREAS

• Creation of Software and Hardware Technical Reference Materials, including data development/ collection, writing, graphics, editing, publishing, bidding, and management of:

— Online documentation, including help systems and internet information resources
— Commercial and MIL system, user, reference, operation, and maintenance manuals
— Engineering proposals, design docs, maintenance docs, specifications, and test plans
— Integrated logistics data, such as reliability/maintainability, testing, and troubleshooting.


• Creation of Conventional and Computer-based Training/Learning Materials, including design, data development/collection, writing, editing, scripting, and management of training plans, instructor guides, student handbooks, and multimedia presentations.
• Training Program Planning/Implementation, including course instruction.
• Development of Technical Marketing Materials, including marketing research, brochures, advertising copy, sales materials, and sales proposals.

Substantial background and expertise in systems engineering, system integration and testing, software and hardware development, ATE/BIT design, maintainability and logistics engineering, management, marketing, sales, and customer support.

EDUCATION

Pacific Northwestern University, MSCS (1977) and BSEE (1975)
Saint Mary's College of California, BA in Management (1978)
Extensive commercial training

CONSULTING WORK HISTORY

June 1982 to present. Refer to the experience and accomplishment sections below for details. Worked on projects for the following companies:

• ABC Company, DEF and Computer Divisions — 6/86 to 1/96 (various periods)
• GHI, Ltd., San Jose Division — 8/84 to 1/94 (various periods)
• JKL Corporation — 1991
• MNO Software — 1986
• PQR, Inc. — 1986
• STU Systems — 1986
• XYZ Corporation, Network Services Division — 1983-1984
• CBA Computer — 1982-1983

CONSULTING EXPERIENCE

• Authored, edited, and generated online help information for ABC and DEF.
• Wrote software application/language/system user and reference manuals for DEF, GHI, JKL and others.
• Wrote commercial and/or MIL system and unit-level hardware operation and maintenance manuals for ABC, DEF, MNO and others.
• Wrote system, software, and hardware engineering proposals, specs, design and maintenance docs, and test plans for ABC, DEF, JKL, CBA, PQR, GHI and FBA.
• Wrote customer and in-house training plans and course materials for ABC, DEF, CBA, GHI.
• Designed, developed courseware, and managed computer-based and multimedia training projects for DEF and CBA.
• Developed marketing materials, including advertising copy for STU, XYZ and MNO.
• Wrote strategic marketing plans and promotional brochures for DEF and CBA.
• Wrote sales proposals for DEF, PQR and CBA.
• Developed and implemented publications project management and bidding systems for DEF.
• Authored Internet web pages for several companies, groups, and organizations.
• Authored various computer trade books on microcomputer design, Turbo C++, and Pascal object oriented development for ZYX, WVU, TSR and QPO.

SIGNIFICANT ACCOMPLISHMENTS (last 10 years)

• Defined technical content/scope, and designed training courses for a national-level training program on a human resources SQL RDB (PeopleBase-HRMS) application. Generated series of twelve student handbooks and leader guides for the training program. (ABC Company '95).
• Evaluated system performance and HP-UX C language software maintenance problems on VMEbus processor-based satellite cellular communications ATE systems — first by defining the problems, customer requirements, and relevant issues, then developing and integrating cost-effective technical and documentation solutions. (ABC Company '94/95).
• Performed system integration and test, evaluated and designed software/hardware mods, produced maintainability reports, defined sparing lists of field-replaceable parts, and taught customer training classes on an airfield maintenance facility, containing fifteen different ATE systems used to maintain aircraft/ground-based reconnaissance subsystems. (ABC Company, DEF Division '93/94).
• Taught customer training classes on UNIX-based C language data base, data acquisition, control applications, multiprocessing VMEbus digital processors, DSP software/hardware, and signal classification and recognition processors. (ABC Company, DEF Division '93).
• Participated in design reviews, evaluated reliability and maintainability of both hardware and software, defined maintenance methodologies, system and unit-level BIT capabilities, and devised maintenance test procedures for large technical and DP systems. (ABC Company, DEF Div. '85-‘94).
• Defined and developed a real time FORTRAN simulation model to evaluate functional operation of 64- and 128-tap delay line digital filters. (ABC Company, DEF Division '87).
• Evaluated a foreign-produced copy of ABC’s XXXX Spectrum Analyzer for utility/design patent compromise, and made recommendations on design changes and content of future technical manuals to minimize possibility of later infringements. (ABC Company '86).
• Performed Beta testing on successive pre-release versions of various PC software, namely MS-Windows, MS-Word, MS-Office, MS-Excel, Borland Turbo Pascal, C, C++, Netcruiser, and Netscape ('85-96).

EARLY CAREER

PQR INFORMATION SYSTEMS, Australia,
Marketing Representative — 1981-1982
Sales and support of mini-/microcomputer systems, system software, and DP software for accounting, financial analysis, data base management, office automation, CAD/CAM, mine assessment, and project planning applications.

CBA CORP., Australia,
Marketing/Technical Consultant — 1979-1981
Sold international computer network services, application software, and minicomputer systems. Performed business studies, applications software development, user training, and technical support. Applications were relational data bases, accounting, CAD/CAM, financial modeling, others for financial, insurance, mining, and manufacturing industries.

STU Systems., Santa Clara, CA,
System Engineer/ILS Engineer/Engineering Writer — 1974-1979
Wrote commercial and MIL hardware and software operation/maintenance manuals, and devised maintenance methods and procedures for mini/microcomputer-based strategic and tactical reconnaissance, satellite coms, ECM, EW, DSP, and control systems. Managed large technical documentation projects and training programs. Taught customer and in-house training courses.

GHI, Ltd., San Jose, CA,
System/Design Engineer — 1970-1974
Designed and documented minicomputer and mainframe-based telecommunications, satellite telemetry, remote status and control, and electronic switching systems. Managed large design projects, directing/controlling project engineers and technicians.

TECHNICAL SKILLS

Data Processing Systems

Operating Systems:	UNIX, HP-UX, BSD, Windows, DOS, OS/2, Macintosh, Sun, VM, TSO/ISPF, MVS, CICS, VAX, VMS, etc.
Software Languages:	C, C++, Pascal, BASIC, COBOL, FORTRAN, Assembler, OD/OOP
Software Doc Tools:	C-DOC Pro, Clear for C
Databases:	PowerBuilder, InfoModeler, DB2, Oracle, SQL, dBase, IMS, etc.
Spreadsheets:	Excel, Lotus123, QuattroPro
Applications:	Sales, accounting, financial, data base (various), etc.
DP Platforms:	IBM-PC, Macintosh, IBM 30XX/40XX, DEC, HP, etc.
Workstations:	Sun, SPARC
Data Networks:	Novell, Solaris, LAN, WAN, FDDI, X.25, Ethernet, Token Ring
Peripherals:	Various displays, printers, plotters, scanners, disks, tapes, etc.

Technical Systems

System Types:	Tech DP, CMD/CTRL, Communications, Image Processing, DSP,
	Process, Recon, DF, ECM, EW, ASW, Remote Sensing and Satellites

TECHNICAL SKILLS (continued)

Hardware

Microprocessors:	80X86, 68XXX/VME, TMS320, Z80, RISC, etc.
Digital:	Hi-Speed, TTL, ECL, CMOS, DSP, DIP, ASIC, D-A, FPGA, PAL, I-O I/F, etc.
Analog:	Switches, Amps, Filters, Audio, Video, A-D, etc.
RF/Microwave:	RX, TX, XCVR, PLL, OSC, Amps, Filters, Switches, TX Lines, Antennas, etc.
Testing:	ATE, BIT/BITE, Diagnostics, IEEE-488, System/LRU/ PCB/ Components
Telecommunications:	Hi-Speed Data, Modems, Switching, Cellular, etc.
Communications:	HF/VHF/UHF/MW Radio, Packet, TDMA, Telemetry, etc.

Writing/Publishing/Media Software

Desktop Publishing:	FrameMaker, PageMaker, Ventura, etc.
Word Processing:	MS-Word, AmiPro, WP, WordStar, etc.
Online Help/Web Tools:	Robohelp/Winhelp, HyperWriter, Word+HTML, etc.
CAD/CAM/CAE:	Designer, Corel, AutoCAD, CADAM, etc.
Graphics:	Freehand, AllClear, MetaDesign, Mentor, Freelance, ABC, etc.
Multimedia:	Director, Multimedia Toolbook, etc.

AWARDS
Project Manager Commendations (ABC/DEF): 3/95, 8/93, 5/90, 1/86, 10/85, 2/79, 8/75, 6/75
STC Writer's Awards: Best Technical Manual 1986, Best Technical Publication 1983

CLEARANCE
DoD Secret (inactive)

PROFESSIONAL ORGANIZATIONS
Institute of Electrical and Electronic Engineers
Society for Technical Communication
Society for Applied Learning Technology and Media Alliance

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